Privacy Policy

When you submit a quote request, contact form, or financing inquiry on our website, we collect personal information including your name, phone number, email address, and project details you choose to share.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools and is used solely to improve our website's performance and user experience.

We do not collect payment information directly. Any financing applications are processed through our financing partner, Financeit, under their own privacy policy.

We use the information you provide to respond to your inquiry, prepare and deliver your free estimate, schedule consultations, and communicate with you about your project.

We may use your contact information to follow up on your estimate or project, send you information about our services that may be relevant to your home, or notify you of promotions or seasonal offers. You may opt out of marketing communications at any time by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted service providers who assist us in operating our business, such as our scheduling software, CRM platform, and email service provider. These parties are contractually required to keep your information confidential and use it only to provide services on our behalf.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the safety of our team, clients, or the public.

In the event of a business sale or merger, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data and operates under Google's own privacy policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

If you would like us to delete your personal information from our records, please contact us at [email protected]. We will respond to your request within 30 days.

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent for the use of your information (subject to legal or contractual restrictions).

To exercise any of these rights, please contact our Privacy Officer at [email protected] or by phone at (780) 902-2498.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption, and access to personal data within our organization is restricted to employees who need it to perform their job functions.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Our website may contain links to third-party websites, including our financing partner and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Topline Exteriors Inc. Edmonton, Alberta Email: [email protected] Phone: (780) 902-2498